Privacy

What We Do with Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address. This provides us with information that helps us learn about your browser and operating system.

Email marketing: with your permission, we may send you emails about our store, new products or offers, our wine club and other updates.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing or for our wine club, we will either ask you directly for your express consent or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at enquiries@headwines.com.au

Disclosure

We are committed to protecting your personal information. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms.

Shopify

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored in Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Apart from the information you give us directly, we also automatically collect information about you when you visit our website, including through the use of cookies. Cookies are small data files that are downloaded onto your computer when you visit a particular website.

Typical information we collect:

  • technical information such as your computer’s IP address, hardware type, browser type, device identifier and screen type/resolution;
  • any search terms entered on our website;
  • general location data based on your device or IP address;
  • any technical errors or exceptions; and
  • information about your visit such as the products you viewed or searched for, the length of your visit, page load speed, and the pages that you visited.

Cookies are essential to the proper functioning of your online experience across our website, store, wine club and payment/checkout. They keep track of what products and quantities are in your shopping cart, your membership level and related benefits, your country/state (if applicable for tax or shipping), the coupons you may be applying and any discounts due to you.

If you prefer not to receive cookies you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. However, parts of our website, particularly our store and The Stone Cellar wine club, will not function if cookies are turned off. Therefore it is strongly recommended that you leave cookies fully functional. You can learn more about cookies here.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at enquiries@headwines.com.au

Last updated May 2019

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